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Montana West customers receiving defective merchandise have 90 days from original invoice date to return damaged or defective merchandise. Montana West will replace, at our cost, any items that are deemed defective or damaged due to manufacturing malfunction. A valid invoice or receipt including the date of purchase must be presented to qualify for all returns or exchanges under the Montana West warranty. Proof of damage or defect must be presented in picture form and submitted to returns@montanawestusa.com. Upon review and approval by return authorization department customers will receive credit either by means of initial payment or as a credit to their Montana West account. Refunds will only be issued at the discretion of the return authorization department for damaged or defective merchandise. Montana West does NOT warranty reading glasses or sunglasses.
Examples of qualifying manufacturing defects include issues with zipper construction, loose stitching or lining, hardware or embellishment malfunction.
Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what will not be covered under our warranty are stains or color transfer from clothing dye, beverages or inclement weather, damage from curious pets, scratched, soiled spots or marks from normal use, discoloration from moisture, lost or stolen items, exposure to chemicals or products with alcohol, general improper care. If for any reason a retail customer is not satisfied with their purchase, a request for an exchange may be submitted to returns@montanawestusa.com no more than 30 days from original invoice date and all ORIGINAL TAGS MUST still be attached to handbag. Montana West does NOT offer repair, cleaning, or refurbishing services.
3RD PARTY PURCHASES:
Customers receiving defective merchandise have 90 days from original receipt date to return damaged or defective merchandise. Montana West does NOT accept returns from AMAZON, EBAY, SOCIAL MEDIA and GUNSHOW / FLEA MARKET purchases. A valid invoice or receipt including the date of purchase must be presented to qualify for all returns or exchanges under the Montana West warranty. Proof of damage or defect must be presented in picture form and submitted to returns@montanawestusa.com. Upon review and approval by returns authorization department, customers will receive credit valid only on our Montana West website. THIRD PARTY CUSTOMERS ARE RESPONSIBLE FOR REPLACEMENT/EXCHANGE SHIPPING CHARGES.
Our manufacturer's warranty does not cover normal wear and tear, neglect, or accidents. Some examples of what will not be covered under our warranty are stains or color transfer from clothing dye, beverages or inclement weather, damage from curious pets, scratched, soiled spots or marks from normal use, discoloration from moisture, lost or stolen items, exposure to chemicals or products with alcohol, general improper care. Our limited warranty covers against defects in material or workmanship. Montana West does NOT warranty reading glasses or sunglasses. Montana West does NOT offer repair, cleaning, or refurbishing services.
Warranty is void for all products not purchased from an authorized Montana West retailer. It is the consumer's responsibility to provide proof of purchase from authorized retail partner.
How to Request Return or Exchange
All return or exchange requests must be submitted to returns@montanawestusa.com. Please include the following information:
1. Web order number, purchase order number or invoice number
2. If there is no order or invoice number available please submit an image of proof of purchase
3. Include an image of the item that is to be returned, if the item is damaged or defective please include a detailed image of the items flaw as well
4. Preferred resolution. Example:
Please issue a credit to my Montana West account for use on future purchase
Please replace item with identical item or most similar item
Please issue a refund by original means of payment
Please issue partial credit to my Montana West account for future purchase
Allow five business days to complete all return and exchange claims in addition to three business days to process a received return package. Please be aware that Montana West cannot issue a refund for any shipping fees incurred on customers behalf. All return shipments must be coordinated with customer service prior to shipment. Any return package to Montana West that has not been coordinated prior to shipment will be refused at delivery. Please be sure to use an insured and traceable shipping method to return any package to Montana West at senders expense, Montana West is not responsible for any packages that are lost or stolen in transit. Lack of response on a returns claim query will be abandoned and voided after 30 calendar days. For the consideration of our return processing department we ask that each claim be submitted separately.
Mail all return packages to:
Montana West Return Department
11536 Harry Hines Blvd, Suite #105
Dallas, Texas 75229
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